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Covid-Info Winter
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COVID-19: Vaccinated, recovered

Access only with 2G

Due to the current situation and by order of the federal government, the 2G rule applies to all guests in our house in the winter season. Vaccinated and convalescents can enjoy their vacation with us without any worries.

You can be sure that we will do everything to ensure that you can enjoy a wonderful time and a "safe" holiday with us.

The measures are continuously adapted to the official requirements of the Austrian Federal Government -
please note that changes can also be made at short notice!

We look forward to a reunion

  • keyboard_arrow_rightGeneral information

    General information about the hotel - COVID-19

        -You will find enough space in our hotel
        -Our terrace, the wellness area and our bar offer you enough opportunities to keep your distance.
        -With our cleaning concept and the associated increased cleaning and disinfection intervals, we take care of our guests and employees
        -Plexiglass panes are attached where necessary
        -Disinfectants are available for you in your room as well as at the buffet, entrance areas, sauna, toilets, etc.
        -Our employees all comply with the 2G rule
        -The minimum distance of 1m must be observed in all areas in the hotel
        -The passenger lift may only be used alone or with people belonging to the household
        -Unfortunately we have to forego "handshakes" and hugs
        -Please bring your own mouth and nose protection with you, this may be required in various infrastructure facilities in the village
        -Legal requirements are always complied with - because health is our greatest asset.
        -If you feel unwell, have a fever, etc., we ask you to stay in the room and notify reception by phone.

     

  • keyboard_arrow_rightIschgl ski area and town of Ischgl

  • keyboard_arrow_rightBreakfast - bar - terrace

    -Your own mouth and nose protection is voluntary and on recommendation to wear in the entire breakfast area
    -Buffets take place in compliance with hygiene regulations (hand disinfection) and with the necessary spacing
    -Opening times will be adjusted if necessary
    -thank you for your understanding
    -Hotel bar - terrace: The places directly at the bar are limited

  • keyboard_arrow_rightCancellation conditions - cancellation

    General information about our extended cancellation conditions due to COVID-19

        -CHANGED CANCELLATION POLICY (Only Summerseason 2022)

        Cancellation conditions for the period 29.06.2022 - 11.09.2022 (Only Summerseason 2022)
        Free cancellation possible up to 7 days (1 Week) before arrival

       

    • If a travel warning for Tyrol applies due to Covid-19 or if closed borders are the case, a FREE CANCELLATION is possible AT ANY TIME!
    • 3 months to 1 month prior to arrival: 40% of the total package price
    • 1 month to 1 week prior to arrival: 70% of the total package price
    • within the last week prior to arrival: 90% of the total package price
    • in case of early departure 100%
    • 100% for no-show
    • No risk when booking directly via us at info@valuella.at
    • We offer you a free rebooking of your reservation in the summer season 2022, 7 days (1 Week) before arrival.
    • Cancellations and rebookings are only possible in writing.
    • We recommend travel insurance - this will cover you in the event of COVID illness.

    Travel cancellation insurance - cancellation insurance:
    Our partner for your travel insurance - European travel insurance

    Entrust us with your Austria vacation.
    Simply calculate and book the premium.

    HOTELCANCELLATION PLUS
    Premium calculation: http://start.europaeische.at
    Info Sheet:https://www.europaeische.at/pip/en/hospl
    COVID 19 Info Sheet:https://www.europaeische.at/en/service/travelmagazine/article/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/

     

    HOTELCANCELLATION PREMIUM
    Premium calculation: http://start.europaeische.at
    Info Sheet: https://www.europaeische.at/pip/en/hospr
    COVID 19 Info Sheet:https://www.europaeische.at/en/service/travelmagazine/article/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/

     

  • keyboard_arrow_rightTravel cancellation insurance

    We recommend travel insurance - this will cover you in the event of COVID illness.

    Travel cancellation insurance - cancellation insurance:
    Our partner for your travel insurance - European travel insurance

    Entrust us with your Austria vacation.
    Calculate and book the premium very easily.

    HOTELCANCELLATION PLUS
    Premium calculation: http://start.europaeische.at
    Info Sheet:https://www.europaeische.at/pip/en/hospl
    COVID 19 Info Sheet:https://www.europaeische.at/en/service/travelmagazine/article/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/

     

    HOTELCANCELLATION PREMIUM
    Premium calculation: http://start.europaeische.at
    Info Sheet: https://www.europaeische.at/pip/en/hospr
    COVID 19 Info Sheet:https://www.europaeische.at/en/service/travelmagazine/article/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/

     

  • keyboard_arrow_rightSauna - wellness

    General information about the wellness area

        -All our saunas, the steam bath, the infrared cabin and the relaxation room are open - the restriction stipulates a minimum distance of 1m.
        -There are restrictions due to the distance rules in the area of ​​person capacities - per sauna. The maximum number of guests per sauna is indicated in front of the sauna cabin.

  • keyboard_arrow_rightCheck in / Check out

    General information about check-in / check-out

        -Check-in from 2 p.m., your room is available for you.
        -The check-out time remains unchanged at 10 a.m. - we ask you to keep the check-out time & release of the rooms by 10 a.m. in order to guarantee the cleaning and disinfection intervals for you.
        -We ask you to have your passport or identity card ready at check-in. If you are a group, we ask that one person do the check-in. So that the check-in for groups can be carried out as quickly as  possible, it would be advantageous if you send us your ID and contact details with mobile phone number (address and mobile phone number of the people arriving) in advance.
        -At check-in we also need a telephone number from you so that we can inform you as soon as possible if you suspect Covid.
        -Please pay your bill the day before by 8:00 p.m. at the reception so that a smooth check-out can take place.

     

     

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